Outlook 2016 Email Setup

These instructions explain how to set up a Shoalhaven Internet POP3 email account in Microsoft Outlook 2016.

Before You Start

You will need:

Your Shoalhaven Internet email address
Your email username
Your email password

Your username is normally the part of your email address before the @ symbol.

Example:
Email address: jsmith@shoalhaven.net.au
Username: jsmith

Open the Outlook Mail Settings

Click the Start button at the bottom-left of the Windows screen, or press the Windows key on your keyboard.
Type Control Panel.
Click Control Panel when it appears in the search results.
At the top-right of the Control Panel window, find View by and select Small icons.
Find and click Mail (Microsoft Outlook). On some computers it may simply be called Mail.
The Mail Setup window will appear. Click Email Accounts.
To add a new email account, click New.
To change an existing Shoalhaven Internet account, select the account and click Change.

Can't find Control Panel?

Hold down the Windows key and press R.

A small Run window will appear. Type:

control

then press Enter.

Account Information

When asked for the type of email account, select POP or POP3.

Enter:

Your Name: The name you want people to see when they receive email from you.
Email Address: Your full Shoalhaven Internet email address.
Account Type: POP3.

Incoming Mail Settings

POP3 Incoming Mail Server
Account Type	POP3
Incoming Server	mail.shoalhaven.net.au
Username	The first part of your email address. Example: jsmith
Password	Your Shoalhaven Internet email password
Port	995 with SSL/TLS or 110 with no security

Outgoing Mail Settings

SMTP Outgoing Mail Server
Outgoing Server	smtp.shoalhaven.net.au
Port	587
Security	TLS, STARTTLS or NONE
Authentication	Required
Username	The first part of your email address.
Password	Your Shoalhaven Internet email password

Use TLS or STARTTLS where supported. Some older versions of Outlook and other older email programs may require the security setting to be NONE.

Configure Outgoing Mail Authentication

Click More Settings.
Select the Outgoing Server tab.
Tick:

My outgoing server (SMTP) requires authentication.
Select Log on using.
Enter your Shoalhaven Internet username and password.
If available, tick Remember password.

Advanced Settings

Select the Advanced tab.
Set the Incoming Server (POP3) port to 995 if using SSL/TLS.
If SSL/TLS is not being used, set the incoming port to 110.
Set the Outgoing Server (SMTP) port to 587.
Select TLS or STARTTLS for the outgoing encrypted connection if available.
Older email programs may require NONE.
Leave SPA (Secure Password Authentication) disabled.
Click OK.

Test the Account

Click Test Account Settings.
Outlook should connect to the incoming mail server and send a test message.
If both tests succeed, click Next.
Click Close or Finish.

Can receive email but cannot send?

Check that:

The outgoing server is smtp.shoalhaven.net.au
The outgoing port is 587
My outgoing server requires authentication is enabled
Your username and password have been entered for outgoing mail
If TLS or STARTTLS does not work with an older email program, try the security setting NONE

Your Shoalhaven Internet email account should now be ready to use in Outlook 2016.