Shoalhaven Internet Setup Information

These are the standard settings for Shoalhaven Internet email and Internet services.

Email - Quick Settings

Incoming Mail
Server type POP3
Server mail.shoalhaven.net.au
Secure port 995 using SSL/TLS
Standard port 110 without SSL
Username First part of your email address.
Example: jsmith for jsmith@shoalhaven.net.au
Password Your Shoalhaven Internet email password
Outgoing Mail (SMTP)
Server smtp.shoalhaven.net.au
Port 587
Security STARTTLS / TLS where available
Authentication Required
Username First part of your email address
Password Your Shoalhaven Internet email password
Recommended: Use port 995 with SSL/TLS for incoming mail and port 587 with authentication and STARTTLS/TLS for outgoing mail.

DNS Servers

Most customers should allow their modem or router to obtain DNS settings automatically. If DNS addresses need to be entered manually, use:

Shoalhaven Internet DNS
Primary DNS 203.17.235.1
ns1.shoalhaven.net.au
Secondary DNS 203.17.235.3
ns2.shoalhaven.net.au

Common Email Problems

I can receive email but cannot send email

Check that the outgoing server is smtp.shoalhaven.net.au, port 587, and that SMTP authentication is enabled.

I am repeatedly asked for my password

Check that your username is the first part of your email address and that the password has been entered correctly.

Email works at home but not on another Internet connection

Make sure your email program is using authenticated SMTP on port 587 rather than relying on the Internet connection itself for permission to send mail.

I have changed computers or phones

The same mail server, username and password settings can normally be used on the new device.

Internet Connection Problems

If your Internet connection is not working:

  1. Check that the modem or router has power.
  2. Check the network and wireless connections.
  3. Restart the modem or router.
  4. Allow several minutes for it to reconnect.
  5. Try another website or another device.

If websites work but email does not, the Internet connection itself is normally working and the problem is likely to be in the email configuration.