Other Fees and
- The standard
installation charge is $60. This is
waived for a 12 month commitment.
- If you
require a change to your plan speed at a
later date, the cost is $25. To change a
plan volume: $10.
comparison purposes the minimum cost over
24 months for the NBN 12/1 30GB plan is
($44.40 * 24 ) = $1065.60. We do not have
any minimum commitment term.
- Accounts are
charged at the rates listed above. A tax
invoice and payment receipt is generated
and emailed to the customers email address
at the start of the month.
- As each plan
volume limit is reached, the speeds are
reduced to 256Kbps/256Kbps for the
remainder of the month. This is to ensure that a
runaway bill (bill shock) does not
occur. At the end of each
calendar month, all accounts are reset to
the plan rated speeds. You will be advised
by email when your allowance reaches 50%,
85% and 100% of your plan limit. (We can
not alter this as it is a Govt
- Data speeds
are the theoretical maximum data rates.
caveats apply with all of these data
speeds - there are many factors beyond our
control which will ultimately affect these
data rates, however these rates are
offered as an indicative guide to the
maximum capabilities of our network.
- Ownership of
the equipment remains with the NBN at all
times. You are responsible for the
external equipment and the associated
power supply on your property, just as you
are responsible for connection equipment
for other services such as power, phone
and gas. If the equipment is accidentally
damaged or lost, you may be charged for
the repair or replacement. Customers are
required to use a power surge protection
device to help protect your own equipment
as well as our equipment. In rural areas,
lightning strikes are common!! It is
advisable to take precautions and unplug
the equipment from the mains power supply
during electrical storms or if you are
away from home for an extended period.
- Our common
terms and conditions are available here.